Before you hire
Review experience and work samples. Ask about availability, relevant credentials, equipment, staffing and any insurance your project requires.
Explore approved listings →HAPPINESS GUARANTEE / CUSTOMER CONFIDENCE
Great work begins with clear expectations.
Your production matters. We help you prepare the brief, compare the details and choose your next step with more confidence.
Compare production offers →THE PRODUCTION AGREEMENTScope.
Schedule.
Deliverables.Put the important details in writing.
Schedule.
Deliverables.Put the important details in writing.
CONFIDENCE AT EVERY STEP
Know what you’re agreeing to.
Whether you are hiring a camera operator or arranging a studio production, a clear agreement helps everyone understand the work.
Before production
Confirm the scope, shoot dates, rates, overtime, exclusions, cancellation arrangements and who is responsible for each part of the job.
Prepare a checklist →Before delivery
Agree the formats, deadlines, revisions, usage rights and acceptance process directly with your provider. Keep a copy of the agreement.
Read the comparison guide →IF SOMETHING NEEDS ATTENTIONStart with the facts.
Start with the facts.
Keep the conversation clear.
Explain the issue to your provider and refer to the scope you agreed. Keep the project reference, written offer, relevant dates and a description of the concern together.
For platform or account questions, call Mediagnite at 703-906-3901. Contacting Mediagnite does not create a refund entitlement or an outcome guarantee.
Contact us →Your questions, answered.
Does listing approval guarantee the provider’s work?
No. Approval is a marketplace review step. Confirm the provider’s experience, qualifications, insurance and suitability directly before hiring.
Does selecting an offer create a production contract?
It records your selection in the workspace. Agree the production contract, scope and payment terms directly with your provider.
Will Mediagnite reimburse a problem?
No reimbursement or damage-protection guarantee is active. Any future policy must publish eligibility, exclusions, limits and a claim process before it applies.
How can I share feedback?
Eligible customers can review their selected professional after completing a hired project. Describe your own experience accurately and keep feedback relevant to the agreed work.
A stronger brief is a good first step.
Prepare the questions and requirements that matter to your production.