MEDIAGNITE HELP

Questions & answers

Quick answers for customers and production professionals using Mediagnite.

For customers

What can I hire through Mediagnite?

Production professionals across camera, directing, producing, audio, lighting and grip, post-production, live streaming, drone production, writing and other support roles, plus studios and equipment providers.

How do I start?

Choose a category in Find Pros or start a guided project request. Add the location, production details, timeline and contact information, then review and post. Read the customer guide.

Can an individual or a company post?

Yes. Both individuals and companies can create production requests. New accounts and posts require administrator approval.

Is posting free?

Yes. Production work is quoted and paid directly with the provider you hire.

How do I choose a quote?

Compare scope, price and availability, then shortlist useful offers. After agreeing on terms directly, use Hire this professional and confirm your choice.

Does clicking Hire charge me?

No. It records your selection and marks the project Hired. It does not charge you, sign a contract or confirm the professional’s agreement.

Are providers verified or guaranteed?

Reviews are linked to projects customers marked completed. Provider verification and service guarantees are not active; a review does not independently verify payment or certify the work. Check references, experience and any relevant credentials directly before hiring.

Reviews

Who can leave a review?

Only the customer who posted the project can review the hired professional after marking the project completed. Choose 1–5 stars and write about your experience. One review is allowed per project. Your name, project brief and contact information are not displayed with it.

Can I report a review?

Yes. Use Report review on a professional’s profile and explain the issue. Sign in with a completed account to submit. Reports are saved for administrator review. An administrator can hide or restore a review with a recorded reason. Reporting does not automatically remove a review.

Completing a project

How do I mark work completed?

Open a hired project, choose Mark project completed and confirm that the agreed work is finished. Only the project owner can do this. Completion does not process or confirm production payment.

For professionals

How do I receive invitations?

Complete a professional profile, choose your service category and location, and opt into leads. Matching uses category and the same country, region and city.

How many professionals share a lead?

A project has up to five active invitation places, including unlocked places. Declined or expired offers can be replaced with another eligible professional.

Can I decline a project?

Yes. An offered invitation can be declined. It expires after 24 hours if not used.

When would I pay for a lead?

The planned flow charges $30 to unlock the full brief and contact details. Payment collection is deferred, so unlocks are disabled and no lead charges are collected now.

Does membership include five project posts?

The planned $300 monthly professional membership includes 15 lead unlocks per month, not project posts. Paid activation and final billing terms are pending.

Is work guaranteed after paying?

No. Lead access creates an opportunity to quote and discuss the project. The customer decides who to hire.

How do I track value?

Track lead spend, completed paid jobs, production costs and profit. See the planning formulas and example.

Accounts, privacy and preview

How do I sign in?

The current preview uses Continue with ChatGPT on the login and signup pages. Independent email and password authentication is deferred.

Will I receive text or email alerts?

Automated email and SMS notifications are not connected. Use your workspace to check invitations and project activity.

Where can I see my projects and offers?

Open My posted jobs or Dashboard & quotes. Professionals can use Job invitations.

Are the cost guides actual quotes?

No. They provide illustrative planning assumptions and factors to discuss with providers. A professional’s proposal determines the offered price.

Is the marketplace open to everyone?

The website is public. Check your invitation or Membership page for current checkout availability. Notifications and other features may still be in preparation.

Top production categories